Counselling is a collaborative process between the client and the counsellor. It involves mutually discussing and working on identified issues and goals.
During the process, clients can express their thoughts and feelings, gain greater clarity on their issues, and receive support while working to improve the situation at hand.
Are you, or do you know of someone who is:
Your concerns and questions will be addressed in a focused and timely manner by experienced mental health professionals with a Master’s degree in psychology and/or counselling.
Counsellors are prohibited by counselling ethics to be involved in a dual, non-professional relationship with the client. This includes friendships and romantic relationships. As such, your counsellor is unable to meet you socially or contact you for personal favours.
All information disclosed in sessions is kept confidential within the agency. Your permission will be sought beforehand, and released to third parties only when you give your permission in writing.
However, there are limits to confidentiality, such as but not limited to:
In such circumstances, your permission will not be sought.
At the SAMH Insight Centre, we provide these services in support of the community:
For individuals coping with personal, social, work, stress and other mental health-related issues
For couples and families coping with mental health-related issues
For anyone who needs help or information on mental health-related issues
Call our toll-free helpline at 1800–283–7019 to arrange for an appointment with a counsellor. When necessary, we may also help to make referrals to a psychiatrist or relevant agencies in the community.
Each counselling session is around 45 minutes to 1 hour. The frequency and number of sessions vary according to individual goals and needs.
Counselling is usually terminated when the identified goals are achieved, or when the client is not benefiting from the sessions while other services would be more appropriate.
Monday to Friday (except public holidays)
9am – 1pm
2pm – 6pm
The first appointment will be scheduled during operating hours.
Evening counselling is available on Wednesdays, 6pm – 9pm. This is strictly by appointment for those who are unable to come during operating hours.
By donation only
We are here to help