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SAMH Insight Centre

Our Services


SAMH Insight Centre

Our counselling services began in 1981 for persons with psychiatric, psychological and emotional needs, as well as their families. Counselling is conducted through face-to-face sessions and through our telephone helpline. We aim to provide clients with the opportunity to express their thoughts and feelings, gain clarity on their issues and receive support, while working to improve their situation.

What is Counselling?

Counselling is a collaborative process between the client and the counsellor. It involves mutually discussing and working on identified issues and goals.

During the process, clients can express their thoughts and feelings, gain greater clarity on their issues, and receive support while working to improve the situation at hand.

When to Seek Counselling Help

Are you, or do you know of someone who is:

  • Facing difficulties in his or her daily life
  • Feeling stressed out, troubled and confused
  • Having difficulty sleeping
  • Recovering from mental illness
  • Seeking help and advice to better support a loved one with mental illness
Qualified and Experienced Counsellors

Your concerns and questions will be addressed in a focused and timely manner by experienced mental health professionals with a Master’s degree in psychology and/or counselling.

A Professional Client-Counsellor Relationship

Counsellors are prohibited by counselling ethics to be involved in a dual, non-professional relationship with the client. This includes friendships and romantic relationships. As such, your counsellor is unable to meet you socially or contact you for personal favours.

Strict Confidentiality

All information disclosed in sessions is kept confidential within the agency. Your permission will be sought beforehand, and released to third parties only when you give your permission in writing.

However, there are limits to confidentiality, such as but not limited to:

  • When you intend to bring harm to yourself or others
  • When disclosure is required by law, for instance in cases contact tracing is required during a pandemic

In such circumstances, your permission will not be sought.

At the SAMH Insight Centre, we provide these services in support of the community:

Individual Counselling

For individuals coping with personal, social, work, stress and other mental health-related issues

Marital and Family Counselling

For couples and families coping with mental health-related issues

Toll-Free Counselling Helpline 1800-283-7019

For anyone who needs help or information on mental health-related issues

Make a Counselling Appointment

Call our toll-free helpline at 1800–283–7019 to arrange for an appointment with a counsellor. When necessary, we may also help to make referrals to a psychiatrist or relevant agencies in the community.

Each counselling session is around 45 minutes to 1 hour. The frequency and number of sessions vary according to individual goals and needs.

Counselling is usually terminated when the identified goals are achieved, or when the client is not benefiting from the sessions while other services would be more appropriate.

Operating Hours

Monday to Friday (except public holidays)
9am – 1pm
2pm – 6pm

The first appointment will be scheduled during operating hours.

Evening counselling is available on Wednesdays, 6pm – 9pm. This is strictly by appointment for those who are unable to come during operating hours.


By donation only

How to Reach Us

For help and information, call our toll-free helpline at 1800–283–7019.

For all other matters, we can be reached at:

SAMH Insight Centre
Address Blk 69, Lorong 4 Toa Payoh, #01-365, Singapore 310069
Tel +65 6283 1576

Download referral form here


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