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Deputy Head/Assistant Manager at SAMH MINDSET Learning Hub

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Deputy Head/Assistant Manager at SAMH MINDSET Learning Hub

Job Description

The appointee (Deputy Head/Assistant Manager) will support the Head in overseeing MINDSET Learning Hub and to assist in the implementation of effective and efficient running of the vocational rehabilitation programme. He will also lead the team in case management that supports persons-in-recovery through their vocational goal-setting, skills coaching, and classroom learning, leading to employment placements.

Centre Operations

  • Support the implementation of operations plan and updating of SOP procedures to ensure seamless workflow process and efficient daily manpower deployment and operations in the centre (training centre with a café) at all times.
  • Support in facility maintenance matters – checking of licenses renewals and applications prior to submissions, maintaining schedules for servicing and repairs and ensuring scheduled works cause minimal or no disruption to operations.
  • Support in administrative related matters and required tracking for reporting– ensure required documents are submitted timely and systematically recorded for easy references.
  • Support in the maintenance of good tracking and data management for the programme and report to mgmt or stakeholders.
  • Support team in centre and café operations, when required.

Outreach and Engagements

  • Present and advocate SAMH and MINDSET Learning Hub services and objectives to funders, hospitals, community partners and other stakeholders in centre and off-site.
  • Represent SAMH and MINDSET Learning Hub in conferences, talks and workshops delivery to schools, hospitals, corporate companies, to promote awareness of mental health and wellbeing.
  • Represent SAMH professionally through the participation of association-lead events and engagements.
  • Engage, educate and enrol existing and potential employers in different sectors on mental health awareness, job redesign and job creations for persons-in-recovery.
  • Organise in-centre networking and engagement events for enrolled clients, community partners, employers and to drive centre presence within the constituency.

Client and Case Management

  • Screen and filter incoming enquiry and referral – establish contact with referral agencies to determine suitability of clients to be enrolled with MINDSET Learning Hub services.
  • Assign cases to team and support team in the formulation of individualised plans for enrolled clients through case discussions.
  • Case management and support of enrolled clients and enabling them through goal-setting, service linkages, resume and skills building, training and coaching, job preparedness, traineeship support, and employment placements.
  • Provide support to employers for existing and potential clients placed with them.

Funder and Management Reporting

  • Prepare stats for presentations to the Deputy Head/Head, management, funders and other stakeholders.
  • Support in the consolidation of programme results and stats accurately with sound explanations and justifications.

Job Requirements

  • Minimum Degree in any discipline.
  • 2 – 3 years of experience in a supervisory or team lead role.
  • Background in programme management, learning and people development, social work or service, psychology, case management is advantageous.
  • Possess good understanding or experience in working with persons with mental health issues and other disability.
  • Patient and passionate about working in social service and with persons with different special needs.
  • Resilient to changes and possess good problem-solving skills to tackle operational, facility and administrative issues independently.
  • Good written and communication skills – able to undertake presentations confidently to different stakeholders.
  • A good team player in supporting other SAMH initiatives and events, when required.
  • Willing to work in centre (Jurong) and off-site.
  • Willing to work on some weekends, when required.

To apply, please email to
Kindly be informed that only shortlisted candidates will be notified.


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